Registering for priority access to online supermarket slots

Anyone who has been placed on the shielding list by the Chief Medical Officer is entitled to register for priority access to an online supermarket delivery slot.

If you have been placed on the shielding list, you received a letter from the Chief Medical Officer.

The current advice on going to shops or chemists for essential purposes has not changed. You can continue to do this if you choose to, while following the advice and guidance that The Scottish Government highlighted in the ‘Balancing the risk of daily activities during coronavirus’ booklet sent to all shielders in early December, or on-line at Scottish Government also continue to advise that those on shielding list should not use public transport (including taxis) while these additional measures are in place.


No. If you have already signed up for priority access you do not need to sign up again. The supermarket that you are registered with will continue to give you priority access to online delivery slots.

The supermarkets are offering the opportunity for those on the shielding list who have not already done so, to sign up for priority access to online shopping slots. At this time, we are not able to offer anyone who has already been given priority access to one supermarket the opportunity to change to a different supermarket.

If you are unhappy with any aspect of your online delivery you should contact the supermarket directly.

You can register for priority access to a delivery slot with any one of the following supermarkets: ASDA, Iceland, Morrisons, Tesco, Sainsbury’s, Waitrose.

The Scottish Government will aim to match you to your supermarket that is your first choice, but they cannot guarantee this. 

  • If you are already on the Scottish Government Shielding text messaging service, sign up by texting 1SHOP to 07860 064525 from your mobile.


  • If you are not on our text messaging service, join by sending a text from your mobile with your Community Health Index (CHI) number to 07860 064525. Your CHI number is the 10-digit number shown at the top of this letter.


  • After you have done this, text 1SHOP to 07860 064525 to sign up for your priority online delivery slot.


After you have sent your text, if you are an existing online customer with ASDA, Tesco, Morrisons, Sainsbury’s, Iceland or Waitrose:


Your supermarket will email you to let you know how to access the delivery service.  They will send an email to the account you have registered with. If you don’t receive a reply, check that the email address you have registered with is still correct or check your junk mail folder.

If you are a new to online supermarket shopping:

Once you have registered with our service, you will get texts from GOV.SCOT about the supermarkets that provide online deliveries in your area. The texts will explain how to sign up for these.

If you are a parent or guardian of a child on the shielding list you can register for this service. You will need to register using the child’s name and by going through the steps outlined above.

If you are a carer of someone on the shielding list, you can register for this service. You will need to register using the name of the person you care for and by going through the steps outlined above.

No. By registering for this service you will be given  priority access to one supermarket only.

Once you register for the service, Scottish Government will share your information with the supermarkets however they send this on a monthly basis so it may be a few weeks before you get priority access to the online delivery slots.

Most of the larger supermarkets now offer a range of ways that customers can get groceries delivered. These include:

  • Click & collect services
  • Deliveries by Deliveroo
  • Food boxes
  • Gift vouchers

Visit Supermarkets Delivery Information page on this website for the details of these delivery services.

Supermarkets have introduced a number of ways to keep customers safe. These include:

  • marshals or security staff at the front of their stores to provide help – if you have difficulty queueing you should approach the marshal or security guard on the door to ask for priority access.
  • sanitation stations with sanitisers to clean hands, trolleys and baskets
  • safety screens at check outs
  • face coverings for staff
  • signs to keep physical distancing.
  • self-service checkouts and contactless payment options to minimise contact between customers and staff
  • self-scan and pay for items as you place them in your basket