Retail Assistant - Queen Street

Purpose of the role:

Volunteering as a member of our Charity Shops, you will enjoy working within a professional team providing a high-quality retail service.  Assisting in the day to day running of the shop and meeting agreed performance targets to maximise sales and profitability. You can be talking and serving customers making them feel welcome, creating eye-catching and stylish windows, and displays.

Responsible to:
Shop Manager
Retail Area Manager
Volunteer Services Manager

Activities of the role:
To promote and raise the profile of the Hospice throughout the local community and the importance of raising funds through the shop
To assist and serve customers, providing a service of the highest standard
Receive delivery of donations, ensuring gift aid and information is collated
To assist with processing stock, including sorting, pricing and hanging of donated items
Marketing and presenting merchandise in an attractive and presentable manner to ensure a positive image of the Hospice is maintained
To assist the Shop Manager in the rotation of stock with the charity’s other shops
If required, be involved with the till operation and handling of cash
Replenish and restock shelves when required
Sorting donated goods into saleable stock and items for recycling
To ensure that the shop premises are always clean and tidy
Respond to and resolve customer queries and complaints in person and by telephone
Always understanding the importance of confidentiality and maintaining high standards with regard to communicating information in a confidential manner

Skills & Personal Qualities:
Friendly and welcoming manner with excellent customer service skills
Cheerful nature, good interpersonal skills and ability to communicate confidently with the public
Are comfortable taking the initiative to approach people and offer assistance
Work effectively, both independently and as part of a team
Ability to recognise the importance of establishing a good rapport with staff
Good literacy and numerical skills and confident in cash handling
Willingness to undertake training which will help in your role
Smart and neat appearance in line with organisational standards

Time Commitment:
Volunteers should be able to make a regular commitment of a minimum of one/two/three-hour shift on a regular basis.

Training:
Shop Induction Programme
Hospice Induction Day Training
Use of till and card machine
Participation in regular meetings and any other opportunities will be advised when they occur

Benefits of Volunteering:
An opportunity to make a difference and support your local Hospice within the community
A comprehensive induction to the Hospice and the charitable sector, and the opportunity to develop transferable skills
Meet new people and become a valued member of the Hospice team
Being part of making a positive difference to people’s lives in your community
Ongoing support as a volunteer from your dedicated line management team
Flexibility so that your volunteer role fits in with your lifestyle
In-house certifications confirming volunteering involvement and skills achieved, by request
Enhancement of your CV and personal statement
Employment references, by request
Reasonable travel expenses reimbursed

Recruitment Process:
Application form
Informal chat with Shop Manager
Two references